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Melissa * Laurence Artisans Policies & Returns

Return & Exchange Policy
We offer a "return for exchange" due to product defects or delivery mistake.

You MUST inform us within 14 business days after you have received the package (receive date is based on our carrier's tracking system) if the return is due to the above reasons.

How to exchange carvings:
1. You must call 404-288-4482 for an exchange within 14 days of arrival, include a reason for a Return and ship it back to us with your carving.

2. Include a note saying what is wrong with the carving and what your are looking for. Also include your name, address, email, order and approximate purchase date. It's important that you include a note with the above info to speed up the process.

3. Please email and tell us a carving is coming back, provide us with a tracking number and carrier you used. The carving is subject to final inspection before your exchange is processed. Allow 2 weeks for the exchange to be processed.

If there are any other problems, Melissa * Laurence Artisans will make sure that everything is negotiated to both parties satisfaction!

Melissa * Laurence Artisans Staff


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